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FAQ Pink Clay Mask

The Mask

What can I expect?

The Pink Clay Mask will*:

✓ TIGHTENS YOUR PORES

✓ DETOXIFIES YOUR SKIN

✓ MAKES MAKE UP APPLICATION EASIER

✓ HELPS FIGHT ACNE / SCARES

✓ GETS RID OF IMPURITIES AND DIRT

*Every skin is different, so test it out for yourself to learn the benefits for your skin.

How often can I use the Pink Clay Mask?

✓ For dry or sensitive skin we advise you to use the mask up to 2 times a week.

✓ For combination to oily skin we advise you to use the mask up to 3 times a week.

How to use the Pink Clay Mask?

Step 1: Wash your face

Clean your face with warm water. Make sure you take off all your makeup. Use warm water to open up your pores.

Step 2: use application brush Step 2: Apply with application brush

Add a thin layer with an application blush.

Step 3: let it dry Step 3: Let is dry for 10 minutes

Let the mask dry for about 10 minutes. The mask may tingle a bit right after application, but that means the active ingredients are doing their work!

Step 4: wash face Step 4: Rinse mask off with water

Wash the mask off with warm water. It is way easier to remove the mask with our facecloth.

How many times can I use the mask before the jar is empty?

The jar is 100ML, you can normally use the mask around 18 to 22 times before the jar is empty!

I have sensitive skin, can I use the Pink Clay Mask?

Our Pink Clay Mask includes active, natural ingredients. Every skin is different, so every skin will react in a different way. We suggest you to first take a look at the ingredients to see if you are allergic to any ingredients that are in our face mask. First test the product on your arm to see how your skin reacts. If you have any irritation, we do not suggest to use it on your face.

It is possible your skin turns a little red after you rinse it off. This means the active ingredients did their work. The redness will disappear within 30 minutes.

Why the Clay And Glow Pink Clay Mask and not any other clay mask?

The Clay And Glow Pink Clay Mask is the only clay mask out there that only has active, organic and natural ingredients and that are mixing fruit trends together with clay mask!

Also, normal, especially drug store, clay masks only contain 5 to 15% clay (kaolin or bentonite) in the face mask. In the Clay And Glow Pink Clay Mask, you will find 44% clay! This means our clay mask is way more effective in results then the other clay masks.

Next to that, our Pink Clay Mask is 100% made and manufactured in Europe (the Netherlands).

Will I experience breakouts after using the Pink Clay Mask?

First of all, don't panic! The Pink Clay Mask detoxes and cleans your pores. That means the Pink Clay Mask will take out all the dirt from your pores. If you have a lot of clogged pores with dirt, it is possible you will have a breakout after using the mask. That means the ingredients are doing their work! After your first use, you will not experience this anymore.

Will the Pink Clay Mask treat my acne?

Our products draws out all the dirt and impurities from your pores. The clay basically sucks out the dirt which means it will help with treating your acne.

What material is the jar of the Pink Clay Mask?

The Pink Clay Mask comes in a 100 ML glass jar. This means you can 100% recycle the glass jar.

What is the shelf life of the Pink Clay Mask?

The shelf life unopened jar is 24 months. The shelf life of an opened jar is 12 months.

I'm pregnant, can I still use the Pink Clay Mask?

First of all, congratulations on your baby. To answer your question, yes! You can still use the Pink Clay Mask while you are pregnant since we don't use any chemicals in the Pink Clay Mask. All our ingredients are safe to put on your face while you are pregnant.

The oil is seperating from the rest of the product, what to do?

Because our mask contains natural ingredients (98,5%), it is possible that the oil will seperate itself from the rest of the product. You can compare this with fresh orange juice. You have to mix it before using it. And that's the same with our Pink Clay Mask! Shake the jar before use, so everything is mixed together, and then you can use it without any worries :-)

The Application Brush

Is the application brush free?

No, you can get the brush for €4,95 extra with the mask.

What is the application brush made of?

The application brush is made out of:

Hair: Nylon (synthetic) hair (not animal hair and not tested on animals)

Ferrule: aluminum

Handle: real wood handle

Why the application brush?

Your fingers contain a lot of bacteria that you don't want to put on your face (mask). The application brush will be way more hygienic then if you would use your fingers. Also, the application brush will help put the mask on faster, easier and helps you save more of your product!

How long is the application brush?

The application brush is 9 CM (3.54 Inches).

Ingredients

What ingredients are in the Pink Clay Mask?

The Pink Clay Mask includes the following ingredients:

Kaolin (CLAY), aqua (WATER), polyglyceryl-4 laurate, aloe barbadensis (ALOE VERA) leaf juice, euterpe oleracea (AÇAÍ BERRY) fruit extract, chenopodium quinoa seed extract (BLACK QUINOA), hematite extract, aluminium hydroxide, argilla , quartz, sunstone powder, glycyrrhiza glabra (LICORICE) root extract, retinyl palmitate (VITAMIN A), tocopherol (VITAMIN E), undaria pinnatifida (KELP) extract, punica granatum (POMEGRANATE) sterols, mangifera indica (MANGO) seed butter, rosmarinus officinalis (ROSEMARY) leaf extract, lactic acid (AHA), hamamelis virginiana (WITCH HAZEL) bark/twig extract, glycerine, phenoxyethanol, ethylhexylglycerin, CL 77492

To find out more about these ingredients go to the ingredient page.

Is the Pink Clay Mask vegan?

Yes the pink clay mask is 100% vegan. We did not use ingredients that are animal related.

Is the Pink Clay Mask cruelty free?

Yes, our product is 100% cruelty free! We did not test our product or raw materials on animals. We love our fluffy friends and this everything should be cruelty free!

Is the Pink Clay Mask gluten free?

Yes, the Pink Clay Mask is 100% gluten free. We did not use any ingredients related with gluten.

Is the Pink Clay Mask perfume free?

Yes, the Pink Clay Mask is 100% Perfume free. The smell of the mask comes from the natural ingredients in the mask.

Does the Pink Clay Mask include any nasty ingredients?

No, no, no! We worked on our formulation for over 9 months to make sure our product includes as many natural ingredients as possible. We made sure the mask doesn't include any nasty ingredients.

FAQ Policies

Shipping

Is the shipping free?

Yes, we don't charge our customers for shipping to most of Europe on orders above €30. Outside Europe, you have to pay for shipping. Check out the rates on our ''shipping'' page!

Where are you shipping the items from?

Our warehouse is based in the Hague, the Netherlands. We will despatch all of our orders from our Dutch warehouse.

How long does the shipping take?

The shipping takes around 1 to 3 working days within the Netherlands and Belgium.

Please go to our shipping page to learn how long it takes to other countries.

Do I receive a tracking code after I ordered?

Yes, once your order is shipped, you will receive a tracking code. With this tracking code you can track your order!

Do I receive a shipping confirmation email?

Yes, once your product is shipped, you will receive a shipping confirmation email.

If you did not receive a shipping confirmation email within 3 days after you received the order confirmation email, please email us to hello@clayandglow.com

What shipping company is used?

We use DHL to ship the orders.

Go to our shipping page to get more information about the shipping and delivery.

Do I have to pay import taxes?

If you are located in Europe, you will not have to pay for the import taxes.

Payments

What payment methods are accepted?

We do everything in our power to make sure all the payments are safe and secured. We have a security system on all our payment methods. If you have any questions about our payments, please contact us anytime! We are happy to help!

We accepts payments with multiple methods:

Creditcard: Visa, Mastercard, Maestro, American Express

PayPal

iDeal

Bancontact

Mistercash

SOFORT Banking

Bitcoin

KBC / CBC Banking

Belfius Direct Net

Klarna

Where can I fill in a discount code?

You can fill in a discount code at the contact information page. This is after you click on ''checkout'' on the cart page.

- On a computer device you can find it on the right on the screen below the order summary

- On a mobile device you can find this above the order at the ''Order Summary''. Click here and you will find the discount field.

My payment was accepted, but I did not receive a confirmation email. What should I do?

You should receive an order confirmation email immediately after your order is placed. If you didn't receive a confirmation email, please contact us and we will help you further.

Returns

Can I return my order?

Yes, you can return your order within 14 days. Please contact us and we will help you with your return.

Is returning free of charge?

No, since we already provide Free Shipping above €30, the customers pay for the shipping of the returning parcel. You can send your return back to us. Contact us and we will help you with your return.

Will I receive my money back after you received my return?

Yes, we will send back the money in the same way as you paid your order. Please contact us if you didn't receive your money back yet.

Can I return an opened and used mask jar?

You can return your mask after you tried it once. We want our customers to be happy with their results and if they find the mask doesn't work for them, we want them to be able to return the mask. However, we can't accept a return where the mask has been used multiple times. Please contact us if you have any questions about it.

Can I return an used face cloth?

A face cloth is in a plastic bag and is unopened and unused before you opened it. Because of the hygienic reasons, we can't accept an used face cloth. If you didn't use the face cloth you can return it within 14 days.

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