Help Center

FAQ

Products

In what order should I use my Clay And Glow products?

How often can I use the products?

I'm pregnant, can I still use the Clay And Glow products?

I have a sensitive skin. Can I use the Clay And Glow products?

What is the shelf life of the products?

How do I know which products are suitable for my skin?

The oil of the Pink Clay Mask is seperating from the rest of the product. What should i do?

My Pink Clay Mask seems a bit dry. What to do?

Ingredients

Are Clay And Glow products vegan?

Are Clay And Glow products cruelty free?

Are Clay And Glow products glutenfree?

Do the Clay And Glow products include any nasty ingredients?

FAQ Policies

Shipping

Is shipping free?

Can I cancel my order?

Where are you shipping the items from?

How long does the shipping take?

Do I receive a tracking code after I ordered?

Do I receive a shipping confirmation email?

What shipping company is used?

Do I have to pay import taxes?

Payments

What payment methods are accepted?

Where can I fill in a discount code?

My payment was accepted, but I did not receive a confirmation email. What should I do?

Returns

Can I return my order?

Is returning free of charge?

Will I receive my money back after you received my return?

Can I return an openend product?

Can I return a used face cloth?