Help Center

Start your skincare routine with a nice treatment! Choose one of our masks depending on what your skin needs at this moment. You can also decide to use both and try multi-masking! Use the Pink Clay Mask on your T-zone and the Avocado Mask on your cheeks to both detoxify and hydrate the right areas on your face at the same time. 

After your treatment, cleanse your skin with the Straw-jelly Cleanser and remove dead skin cells with the Exfoliating Face Scrub. Then balance and prepare your skin for the day with the Hyaluronic Toner. At last hydrate your skin by using the Vitamine C Serum, Moisturizer and Cooling Eye Cream. 

Avocado Mask: Use 2-3 times a week.

Pink Clay Mask: Use twice a week (and daily on active spots to give it more treatment).

Straw-jelly Cleanser: Use every morning and night.

Exfoliating Face Scrub: Use twice a week.

Hyaluronic Toner: Use every morning and night.

Vitamine C Serum: Use every morning and night.

Hydrating Moisturizer: Use every morning and night.

Cooling Eye Cream: Use every morning and night.

First of all, Congratulations! And yes, you can still use Clay And Glow products while being pregnant. We do not use any chemicals in our products. Something you want to avoid during your pregnancy is products containing Retinol (Vitamin A). We use a very small amount of Retinol in our Pink Clay Mask. It is also advised to avoid products containing Retinol while breastfeeding.

Our products include active, natural ingredients. Every skin is different, so every skin will react in a different way. We suggest you to first take a look at the ingredients to see if you are allergic to any ingredients that are in our products. First test the product on your arm to see how your skin reacts. If you have any irritation, we do not suggest to use it on your face.

- The shelf life of an unopened jar is 24 months. 

- The shelf life of an opened jar is 12 months.

To help you find out we have created a skin type test! After answering the questions the results will show you what is your skin type and give you advise which products or bundles fit best for your skin type. Click here! To do the skin type test. 

You can also give our products a try and buy the sample set. Click here! to take a look at the sample set.

Yes, our products are 100% cruelty free! We did not test our products or raw materials on animals. We love our fluffy friends and this is why everything is cruelty free!

No, no, no! We worked on our formulations to make sure our product includes as many natural ingredients as possible. We made sure the products don't include any nasty ingredients.

Yes, we do not charge shipping costs to most countries in Europe if the order is above €40,-. If your order value is below €40, then the shipping costs are €4,95. When you are ordering from outside Europe you have to pay shipping costs. 

Check out the rates on our shipping page.

Our orders are automatically processed and shipped immediately. Unfortunately, orders can no longer be canceled once they have been paid. So check your order carefully!

Our warehouse is based in Dordrecht, the Netherlands. We will despatch all of our orders from our Dutch warehouse.

The shipping takes around 1 to 3 working days within the Netherlands and Belgium.

Yes, when your package has been processed and shipped you will receive a tracking code. With this tracking code you can track your order!

Yes, when your package has been processed and shipped you will receive a confirmation email.

If you still have not received a confirmation email after 3 days, please send an email to hello@clayandglow.com

DHL delivers our packages.

Visit our shipping page for more information about shipping and delivery of orders.

We do everything in our power to make sure all the payments are safe and secured. We have a security system on all our payment methods. If you have any questions about our payments, please contact us anytime! We are happy to help!

We accepts payments with multiple methods:

Creditcard: Visa, Mastercard, Maestro, American Express

PayPal

iDeal

Bancontact

Mistercash 

SOFORT Banking

Bitcoin

KBC / CBC Banking

Belfius Direct Net

Klarna

You can fill in a discount code at the contact information page. This is after you click on ''checkout'' on the cart page. 

- On a computer device you can find it on the right on the screen below the order summary

- On a mobile device you can find this above the order at the ''Order Summary''. Click here and you will find the discount field.

You can return your order within 14 days. If you want to start your return, you will need your order number and postal code. You can find your order number in your shipment confirmation email. If you have these two, then click here! to start your return.

No, because we already pay the shipping costs for orders above €40, the customers pay the return costs themselves. Click here! to start your return.