You can return your order for free within 14 days. If you want to start your return, you will need your tracking number and postal code. You can find your tracking number in your shipment confirmation email. If you have these two, then click on the button below to start your FREE return.
Here is a step-by-step guide on how to return your order:
Step 1: Find your tracking code and zip code in order to start your return.
Step 2: Click on the button to start your FREE return or go to the following page: https://clayandglow.shipping-portal.com/returns/ .
Step 3: Follow the steps on the page in order to get your return label. You will need to use this label in order to send your parcel for FREE back to us.
Step 4: Make sure you carefully pack the jar. We advise you to use the same parcel as your order same in. The jar is from glass so it is really fragile. Please make sure you pack the jar carefully, since we are not responsible for the problems that are caused during the return shipment.
Step 5: Send the return parcel back to us. You will receive a tracking code so you can trace your return shipment as well. You will receive an email from us once we received the parcel.
Step 6: Wait until we have send your money back (this can take up to 10 working days). You will receive your money back the same way as you paid your order (same debit / creditcard).
If you have any more questions, please click on the FAQ's below or contact us for further support.
Yes, you can return your return within 14 days after delivery.
No, you can return your return for FREE within 14 days. You will not be charged in any way. You will receive a return label at the end of the returning process. You need to use this label to return your parcel back to us. Click on the button above to start your FREE return
You will need your tracking code and zipcode to start your return. You can find them in your shipment confirmation email. Once you have these, you can click on the button above to start your FREE return or go to the following page: https://clayandglow.shipping-portal.com/returns/
Once a return arrives at our return department, it can take up to 10 working days before you get your money back.
We accept a return of an opened (and once used) Pink Clay Face Mask, because we totally understand you first want to test our mask. Because of hygienic reasons, you can't return an used face cloth or headband.