RETURNS

 

You can return your order within 14 days. For The Netherlands and Belgium, the returning process is FREE. If you want to start your return, you will need your order number and postal code. You can find your order number in your shipment confirmation email. If you have these two, then click on the button below to start your return.

TIP: Make sure you carefully pack the jar. We advise you to use the same parcel as your order came in. The jar is from glass so it is really fragile. Please make sure you pack the jar carefully, since we are not responsible for the problems that are caused during the return shipment.

If you have any more questions, please click on the FAQ's below or contact us for further support.

 

Start return

Yes, you can return your return within 14 days after delivery.

No, if you live in The Netherlands or Belgium, you can return your return for FREE within 14 days. You will not be charged in any way. You will receive a return label at the end of the returning process. You need to use this label to return your parcel back to us. Click on the button above to start your return

You will need your order number and zipcode to start your return. You can find them in your shipment confirmation email. Once you have these, you can click on the button above to start your return or go to the following page: https://goparcel.nl/return/company/06007743-252a-490f-9da6-98825d405de1

Once a return arrives at our return department, it can take up to 5 working days before you get your money back.

We accept a return of an opened (and once used) Pink Clay Mask, because we totally understand you first want to test our mask. Because of hygienic reasons, you can't return an used face cloth or headband.

 

CONTACT US